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ALWAYS HERE FOR YOU

We want you to rest assured that we are here for you, now more than ever – across all of our services – as we continue to schedule appointments for new and established patients.

Texas Children’s continues to provide the trusted care you know and need, either by video or in person.

SCHEDULE AN APPOINTMENT

New Patient
  • Call us at 832-824-9322
    Monday – Friday, 7 a.m. – 7 p.m.; Saturday 9 a.m. – 2 p.m.
     
  • After an appointment is made, the clinic will reach out to you if a video visit is available.
Existing Patient

COVID-19 CONCERNS

In-person and Virtual Visit Options

If you are concerned your child was exposed to or has symptoms of COVID-19, we 're here to help. Texas Children's Hospital provides several ways for patients and families to access the care they need whether it's online or in-person.

Learn More

COVID-19 Information
  • COVID-19 Vaccine Information: Learn More
     
  • All Texas Children’s locations are actively screening in order to minimize exposure risk to our patients, families, staff and providers. In addition, some patients may need COVID-19 testing. At Texas Children’s locations, testing is available only as directed by a Texas Children’s provider and not open to the general public.
     
  • Health authorities encourage residents to get tested for COVID-19 if you think you have it or were in contact with someone who tested positive.
     
  • You should contact your primary care physician or see the below publicly available testing resources. If your child does not have a primary pediatrician, you can contact one of our Texas Children’s Pediatrics locations.

HOW WE'RE KEEPING YOU SAFE

Visitation Restrictions

VISITATION UPDATE: Effective May 9, the following visitation guidelines apply to Texas Children’s locations.

In addition to the visitor guidelines below, we ask that you do everything possible to decrease the spread of COVID-19 by continuing to limit your attendance at gatherings, wearing a mask, washing your hands and practicing social distancing in the community.

Emergency Center (EC) visits: Patients receiving care at our Emergency Center (EC) are allowed two parent or primary caregiver age 18 or older at any given time.

  • Families may select one caregiver who may be on site for the duration of the patient’s EC wait and stay, as needed.
  • Siblings, children or other visitors younger than 18 years of age will not be allowed. There is no childcare available at any of our locations.
  • Additionally, all patients and caregivers will be subject to screening (exposure and symptom questions and a temperature check) upon arrival. Any ill patient or visitor may be asked to leave.
  • Visitors who are sick will not be permitted to enter the Hospital; this rule is without exception.

Outpatient Pediatric (clinic) visits: Outpatient clinics, including Specialty Care locations, will allow two healthy visitors of any age.

  • There is no childcare available at any of our locations.
  • Additionally, all patients and caregivers will be subject to screening (exposure and symptom questions and a temperature check) upon arrival. Any ill caregiver may be asked to leave.

These Pediatric/ACHD Outpatient visitation instructions pertain to Patients who have COVID-19 test results pending (PUI) and patients who test positive for COVID-19.

  • Up to two healthy visitors of any age may accompany the patient, as detailed below:
    • Visitors are to remain with the patient throughout the visit.
    • Patient and visitor(s) are to go directly from/to hospital entrance screening area to/from the patient’s scheduled visit location.
    • Patients and visitors over 2 years of age are to wear masks while within Texas Children’s facilities.
    • During the visit, patient and visitors are to remain in the scheduled patient care area and are not to go to: gift shops, food courts, family break areas or linger in areas inside hospital buildings.
    • Failure to comply may result in a hospital escort requirement during future visits or restrictions to the approved visitor list.

Pediatric/ACHD Inpatient (hospital stay): Patients admitted into the hospital are allowed one or two parents or primary caregivers age 18 or older at any given time.

  • Families may select up to four caregivers who can alternate their visitation for the duration of the patient’s hospitalization, as needed. Only one or two caregivers may be on site together at any given time.
  • Siblings, children or other visitors younger than 18 years of age will not be allowed. There is no childcare available at any of our locations.
  • Additionally, all patients and caregivers will be subject to screening (exposure and symptom questions and a temperature check) upon arrival. Any ill patient or visitor may be asked to leave.
  • Visitors who are sick will not be permitted to enter the Hospital; this rule is without exception.
  • We encourage visitors, when appropriate, to remain closely connected to their loved ones through virtual means, including FaceTime or phone.
  • Additional visitation restrictions will apply for COVID+ patients or patients under investigation (PUI) for COVID infection.

These Pediatric/ACHD Inpatient visitation instructions pertain to Patients who have COVID-19 test results pending (PUI) and patients who test positive for COVID-19.

  • Families may select up to two caregivers who can alternate their visitation for the duration of the patient’s hospitalization, as detailed below:
    • Only one may remain on site with the patient throughout the isolation period.
    • The second caregiver is allowed to switch out with the primary caregiver every 48 hours OR the second caregiver may relieve the primary caregiver for a period of 4 hours every 48 hours.
    • Caregivers are to go directly to and from patient’s room during exchanges.
    • Exchanges are to be made at the hospital entrance.
    • During the visit, caregivers are to remain in patient room and are not to go to: gift shops, food courts, family break areas or linger in other areas inside hospital buildings.
    • Caregivers are to wear masks anytime someone other than the patient is in the patient’s room with them and during exchanges with alternate caregiver.
    • Failure to comply may result in a caregiver escort requirement during exchanges or removal of the caregiver from the approved visitor list.

Pediatric/ACHD Surgery: Patients undergoing surgery are allowed one or two parents or primary caregivers age 18 or older at any given time.

  • Families may select up to two caregivers who may be on site together or can alternate their visitation for the duration of the patient’s procedure, as needed.
  • Siblings, children or other visitors younger than 18 years of age will not be allowed. There is no childcare available at any of our locations.
  • Additionally, all patients and caregivers will be subject to screening (exposure and symptom questions and a temperature check) upon arrival. Any ill patient or visitor may be asked to leave.
  • Visitors who are sick will not be permitted to enter the Hospital; this rule is without exception.
  • We encourage visitors, when appropriate, to remain closely connected to their loved ones through virtual means, including FaceTime or phone.
  • On the rare occasion that a COVID+ patient is approved for surgery by the surgical team additional restrictions may apply.

If you have any questions, please contact your bedside nurse or call Family Advocacy for assistance at 832-824-1919.

Our clinical and administrative leaders review COVID-19 positivity rates at Texas Children’s, across the Texas Medical Center and in the community daily, and if/when rates begin to rise again, we will act quickly to reexamine and update our visitation guidelines, as needed.

For Patients Completing a Video Visit
  • Meeting with a provider by video visit is a convenient way to receive care without coming to the hospital or clinic in person. 
     
  • You can use a web browser on your computer or an app on a mobile device to start a video visit. Mobile devices are preferred, because the MyChart app makes it easy to access your visit and most mobile devices already have the appropriate camera and microphone setup for video visits.
     
  • For additional information, please visit the appropriate link below: 

After an appointment is made, the clinic will reach out to you if a video visit is available.

For Patients Coming into the Hospital

  • We have implemented additional patient and visitor screening measures, developed workflows to triage patients presenting with possible symptoms and best practices for treating suspected cases. 
     
  • Our Environmental Services team is dedicated to providing patients with a clean and safe experience by increasing the frequency of cleanings and applying enhanced cleaning procedures in clinics, patient rooms, operating rooms and gathering spaces throughout our system. 
     
  • For the safety of our patients, we are screening and modifying how we manage all families and visitors on site. Only one parent or guardian over the age of 18 may accompany or visit a patient at any time. No siblings or visitors under 18 will be allowed.
     
  • In an effort to reduce the amount of time spent at the front desk, we highly encourage completing the check-in process with MyChart prior to your appointment. You can save time when you arrive at the clinic by using the Texas Children’s patient portal to pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. Visit texaschildrens.org/mychart or download the MyChart app to check-in for your next appointment.
     
  • If you think your child has symptoms of, or was exposed to, COVID-19, please do not come in for your appointment. Instead, call our COVID-19 Nurse Triage Phone Line at 832-822-6843. We are available to take your call 24 hours a day, 7 days a week.
     
  • eConsults - In order to limit the number of people coming into your room, we are now utilizing eConsults. eConsults occur when an attending provider requests a subspecialty service or ancillary service meet with the patient via video. The patient is provided with an iPad to connect with the consulting provider. eConsults secure and confidential. The conversations are not recorded.

  • eRounding - In order to limit the number of people coming into your room, we are now utilizing eRounding – using a mobile computer workstation with a camera, or a tablet, to allow members of your child’s health care team to participate in rounds via a video call from another location like a conference room, their office or even from home. This allows providers who would already be involved in your child’s care to stay connected – helping keep them up to date on your child’s journey and allowing them to learn and contribute valuable feedback about his or her case. eRounding is secure and confidential. The conversations are not recorded.

Once you Arrive
  • You will be asked to stop at one of our Visitor Screening Stations. You and your child’s temperature will be taken. You will also be asked a series of symptom and exposure-related questions. These are located at:
    • Medical Center Campus: Legacy Tower (first floor lobby), Pavilion for Women (first floor lobby), Mark A. Wallace Tower (first floor lobby and garage levels B2 and B3); The West Tower Visitor Screening Station has moved across the concourse from the West Tower lobby entrance to the side of the walkway closest to the Abercrombie Building. Visitor Screening Station signage designates the entrance to the screening site.
    • Woodlands Campus: Medical Office Building 2nd floor bridge
    • West Campus: Main hospital entrance
    • Specialty Care locations: Main entrances
       
  • After you pass the screening process, you will be issued a mask. Please wear your hospital-issued mask at all times for the duration of your visit at any of our facilities.
     
  • When you are on our campus, we ask that you please keep a safe distance of approximately 6 feet from others whenever and wherever possible, including waiting in line and sharing spaces in our elevators. You will see red stickers across the hospital to help keep social distancing top of mind.
Retail Pharmacy

Texas Children’s Hospital now offers curbside prescription pick-up at the following three retail pharmacy locations:

  • Texas Medical Center
    6651 Main St., Houston, TX 77030 (Pavilion for Women valet driveway)
    Phone: 832-822-3050
    Open daily: 9 a.m. to 5 p.m.
     
  • The Center for Children and Women – Southwest
    9700 Bissonnet St., Houston, TX 77036
    Phone: 832-733-1400
    Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.
     
  • The Center for Children and Women – Greenspoint
    700 North Sam Houston Pkwy. W., Houston, TX 77067
    Phone: 832-828-1600
  • Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.

Patients who have in-person clinic visits can continue to pick up prescriptions from the retail pharmacy pick-up window.

To use the curbside pick-up service:

Call one of the three participating pharmacies 30 to 45 minutes in advance of your arrival to request curbside pick-up. This ensures your prescription is staged for curbside delivery and minimizes your wait time. It also allows the pharmacist to review important information with you about your prescription over the phone or by video (in certain situations) before you arrive.

When you arrive at the pharmacy curbside location:

  • Follow the sign to park in the designated prescription pick-up area.

  • Call the phone number listed on the sign to notify the pharmacy team of your arrival and to provide payment over the phone, if needed (credit/debit card payment only).

  • A member of the pharmacy team will deliver the prescription to your vehicle and provide instructions on how to contact the pharmacy team if you have additional questions.

Urgent & Emergency Care