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ALWAYS HERE FOR YOU

We want you to rest assured that we are here for you, now more than ever – across all of our services – as we continue to schedule appointments for new and established patients.

Texas Children’s continues to provide the trusted care you know and need, either by video or in person.

SCHEDULE AN APPOINTMENT

New Patient
  • Call us at 832-824-9322
    Monday – Friday, 7 a.m. – 7 p.m.; Saturday 9 a.m. – 2 p.m.
     
  • After an appointment is made, the clinic will reach out to you if a video visit is available.
Existing Patient

COVID-19 CONCERNS

In-person and Virtual Visit Options

If you are concerned your child was exposed to or has symptoms of COVID-19, we 're here to help. Texas Children's Hospital provides several ways for patients and families to access the care they need whether it's online or in-person.

Learn More

COVID-19 Information
  • COVID-19 Vaccine Information: Learn More
     
  • All Texas Children’s locations are actively screening in order to minimize exposure risk to our patients, families, staff and providers. In addition, some patients may need COVID-19 testing. At Texas Children’s locations, testing is available only as directed by a Texas Children’s provider and not open to the general public.
     
  • Health authorities encourage residents to get tested for COVID-19 if you think you have it or were in contact with someone who tested positive.
     
  • You should contact your primary care physician or see the below publicly available testing resources. If your child does not have a primary pediatrician, you can contact one of our Texas Children’s Pediatrics locations.

HOW WE'RE KEEPING YOU SAFE

Visitation Restrictions

At Texas Children’s you and your loved ones are highly regarded as partners in care. We welcome and encourage friends and family members to be present and provide support.

Pediatric Inpatient Units in Legacy Tower including the Heart Center, Critical Care and ACHD, West Tower (except NICU), West Campus and The Woodlands

To promote family-centered-care while also providing a restful environment for our patients: visiting hours are between 8 a.m. – 8 p.m.

  • Families are allowed up to eight (8) healthy individuals of any age on a visitation list for the duration of their stay in Legacy Tower. Health screening will be done before going to the unit.
  • During visitation hours, up to four (4) individuals of any age are welcome at the bedside at one time. This includes caregivers, siblings, children of a patient, family and friends. Bedside team may limit the number of people at the bedside on certain situations.
  • Up to two (2) adult caregivers may be present with the patient at the bedside after visiting hours. To encourage infant bonding and healthy attachment, breastfeeding siblings of a patient or children of a primary caregiver, who are 12 months or younger, may also stay and do not count towards the number of bedside visitors. Parents must provide a safe sleeping surface and needed supplies for the infant.
  • To maintain safety, all children must be supervised by an accompanying adult at all times. Children may visit up to four hours every day.

Pavilion for Women Inpatient Units including Women’s Specialty Unit and Mother/Baby Units

To promote family-centered-care while also providing a restful environment for our patients: visiting hours are between 8 a.m. – 8 p.m.

  • During visitation hours, up to four (4) healthy individuals of any age are welcome at the bedside at one time. This includes caregivers, siblings, children of a patient, family and friends.
  • To maintain safety, all children must be supervised by an accompanying adult at all times.
  • Up to two (2) adult caregivers may be present with the patient at the bedside after visiting hours.
  • Patients on Labor & Delivery are permitted up to four (4) adult visitors throughout the duration of their stay on the unit.

Newborn Center (NICU) in the Medical Center, Pavilion for Women and The Woodlands

  • Families are allowed up to six (6) healthy, adult visitors on a visitation list for the duration of their stay in the Newborn Center.
  • Up to two (2) healthy visitors are welcome at bedside at one time.
  • Siblings of a patient or children of a primary caregiver, 5 years or older, are allowed to visit. Only one sibling will be allowed at bedside at one time and will be limited to a 4-hour visitation block.
  • Siblings are also required to complete a temperature screening upon arrival. Ill siblings may not return until 24 hours after being symptom free without medication.
  • Siblings younger than 14 who are visiting the Newborn Center (NICU) do best when prepared for the environment. We recommend talking to your child’s nurse about a visit with a Child Life Specialist, who can help siblings understand what to expect prior to their visit.

Surgery, Procedure Suites, Cath Lab

  • Up to two (2) healthy, adult caregivers are welcome to accompany each patient.
  • In order for us to best care for our patients we are unable to accommodate visitors under the age of 18 at this time.

Pediatric Emergency Center

  • Up to two (2) healthy, adult caregivers may accompany each patient.
  • Due to the size of rooms, we recommend that families do not bring siblings/children when alternate childcare is available for them.

Women’s Assessment Center

  • Up to one (1) healthy, adult support person may accompany each patient.
  • In order for us to best care for our patients we are unable to accommodate additional visitors at this time.

Ambulatory Visits for Pediatric and Adult Patients including Clinics, Therapies and Outpatient Treatments

  • Healthy caregivers and family members may accompany a patient to an ambulatory visit.
  • We ask that you limit the number of family members present when possible, due to the size of the rooms.
  • Some clinics may limit visitation based on space constraints and will notify families directly, if needed.

Texas Children’s Pediatrics, Urgent Care and The Centers for Women and Children

  • Any caregivers or family members are welcome to accompany a patient to their visit.

COVID-19 Positive and PUI Visitation Guidelines

For patients who have a COVID-19 test result pending (PUI) and patients who test positive for COVID-19.

  • Visitation in all settings is limited to up to two (2) healthy adult visitors.
  • Visitors should wear masks and practice appropriate handwashing at all times whether in or out of the patient’s room. This includes hallways, elevators, gift shops, food courts, etc.

Safety is a priority at Texas Children’s. Some areas may ask for limited visitation due to space constraints or to meet the needs of the patient. In these instances, a team member can assist in helping to identify a comfortable waiting space. We ask that you kindly follow the visitation recommended by the patient’s care team, and we encourage you to speak with them if you have questions or require special accommodations.

For Patients Completing a Virtual Visit
  • Meeting with a provider by virtual visit is a convenient way to receive care without coming to the hospital or clinic in person. 
     
  • You can use a web browser on your computer or an app on a mobile device to start a video visit. Mobile devices are preferred, because the MyChart app makes it easy to access your visit and most mobile devices already have the appropriate camera and microphone setup for video visits.
     
  • For additional information, please visit the appropriate link below: 

After an appointment is made, the clinic will reach out to you if a virtual visit is available.

For Patients Coming into the Hospital

  • We have implemented additional patient and visitor screening measures, developed workflows to triage patients presenting with possible symptoms and best practices for treating suspected cases. 
     
  • Our Environmental Services team is dedicated to providing patients with a clean and safe experience by increasing the frequency of cleanings and applying enhanced cleaning procedures in clinics, patient rooms, operating rooms and gathering spaces throughout our system. 
     
  • For the safety of our patients, we are screening and modifying how we manage all families and visitors on site. Only one parent or guardian over the age of 18 may accompany or visit a patient at any time. No siblings or visitors under 18 will be allowed.
     
  • In an effort to reduce the amount of time spent at the front desk, we highly encourage completing the check-in process with MyChart prior to your appointment. You can save time when you arrive at the clinic by using the Texas Children’s patient portal to pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. Visit texaschildrens.org/mychart or download the MyChart app to check-in for your next appointment.
     
  • If you think your child has symptoms of, or was exposed to, COVID-19, please do not come in for your appointment. Instead, call our COVID-19 Nurse Triage Phone Line at 832-822-6843. We are available to take your call 24 hours a day, 7 days a week.
     
  • eConsults - In order to limit the number of people coming into your room, we are now utilizing eConsults. eConsults occur when an attending provider requests a subspecialty service or ancillary service meet with the patient via video. The patient is provided with an iPad to connect with the consulting provider. eConsults secure and confidential. The conversations are not recorded.

  • eRounding - In order to limit the number of people coming into your room, we are now utilizing eRounding – using a mobile computer workstation with a camera, or a tablet, to allow members of your child’s health care team to participate in rounds via a video call from another location like a conference room, their office or even from home. This allows providers who would already be involved in your child’s care to stay connected – helping keep them up to date on your child’s journey and allowing them to learn and contribute valuable feedback about his or her case. eRounding is secure and confidential. The conversations are not recorded.

Once you Arrive
  • You will be asked to stop at one of our Visitor Screening Stations. You and your child’s temperature will be taken. You will also be asked a series of symptom and exposure-related questions. These are located at:
    • Medical Center Campus: Legacy Tower (first floor lobby), Pavilion for Women (first floor lobby), Mark A. Wallace Tower (first floor lobby and garage levels B2 and B3); The West Tower Visitor Screening Station has moved across the concourse from the West Tower lobby entrance to the side of the walkway closest to the Abercrombie Building. Visitor Screening Station signage designates the entrance to the screening site.
    • Woodlands Campus: Medical Office Building 2nd floor bridge
    • West Campus: Main hospital entrance
    • Specialty Care locations: Main entrances
       
  • After you pass the screening process, you will be issued a mask. Please wear your hospital-issued mask at all times for the duration of your visit at any of our facilities.
     
  • When you are on our campus, we ask that you please keep a safe distance of approximately 6 feet from others whenever and wherever possible, including waiting in line and sharing spaces in our elevators. You will see red stickers across the hospital to help keep social distancing top of mind.
Retail Pharmacy

Texas Children’s Hospital now offers curbside prescription pick-up at the following three retail pharmacy locations:

  • Texas Medical Center
    6651 Main St., Houston, TX 77030 (Pavilion for Women valet driveway)
    Phone: 832-822-3050
    Open daily: 9 a.m. to 5 p.m.
     
  • The Center for Children and Women – Southwest
    9700 Bissonnet St., Houston, TX 77036
    Phone: 832-733-1400
    Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.
     
  • The Center for Children and Women – Greenspoint
    700 North Sam Houston Pkwy. W., Houston, TX 77067
    Phone: 832-828-1600
  • Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday - Sunday: 10 a.m.- 6 p.m.

Patients who have in-person clinic visits can continue to pick up prescriptions from the retail pharmacy pick-up window.

To use the curbside pick-up service:

Call one of the three participating pharmacies 30 to 45 minutes in advance of your arrival to request curbside pick-up. This ensures your prescription is staged for curbside delivery and minimizes your wait time. It also allows the pharmacist to review important information with you about your prescription over the phone or by video (in certain situations) before you arrive.

When you arrive at the pharmacy curbside location:

  • Follow the sign to park in the designated prescription pick-up area.

  • Call the phone number listed on the sign to notify the pharmacy team of your arrival and to provide payment over the phone, if needed (credit/debit card payment only).

  • A member of the pharmacy team will deliver the prescription to your vehicle and provide instructions on how to contact the pharmacy team if you have additional questions.

Urgent & Emergency Care