Patients and Families Contact Us

Texas Children’s Hospital manages a variety of social media accounts where we strive to foster welcoming and helpful communities. We host these channels so that people can share information and participate in productive friendly conversations. It’s important to us that our social media accounts are comfortable and secure places for engagement and discussions.

Be Kind and Respectful

We ask that everyone, first and foremost, are courteous to other members of our social media communities. We reserve the right to reject or remove comments that are not in keeping with our policy and to block or ban users/followers who violate this policy. False or misleading statements, abuse, bullying, explicit, illegal, hate speech, harassment or threats directed towards the organization, its leadership, staff, volunteers, or the community will not be tolerated under any circumstances.

Our Terms of Use

By posting on our social media accounts, you must comply this Terms of Use by not containing any of the restricted content listed below. We may remove any post that we believe does not comply.

You must be at least 13 years old to participate on our social media channels. If you are a minor in your jurisdiction (but at least 13), please do not post your comment without the knowledge and permission of a parent or legal guardian. If you are an adult, and your post contains the name or likeness of a minor, you must be the parent or legal guardian of that minor.

We ask that you refrain from posting comments that contain:

• Information that is false, inaccurate, or misleading;
• Libel, slander, or defamation of character;
• Threats;
• Inappropriate or “off-color” statements;
• Predatory towards children;
• Text, pictures or images that could be described as obscene, profane, lewd, crude, vulgar, offensive, provocative or pornographic, or as containing gang signs or symbols, gun imagery, political or religious propaganda, derogatory characterizations of any ethnic, racial, sexual or religious group, depictions of alcohol or drug abuse, or promotion of illegal activity of any kind;
• Third-party intellectual property, such as any copyright-protected material (art, music, videos, written text), or any trade-marks or logos, except with the express consent of the owners of such intellectual property;
• Performances, or parts thereof, that have been broadcast, streamed, published, televised or recorded as part of a motion picture;
• Information plagiarized from another source;
• Photos and/or videos, including those depicting individuals, unless the photographer (and, where applicable, the depicted individual, and if the depicted individual is a child, the child’s parents or legal guardian) or videographer have expressly consented to such use;
• The names of any individuals, and/or other information that could allow anyone to identify the individual(s), such as an address, phone number, social insurance number, license plate number, hometown, school, etc., unless those individuals have expressly consented to such use;
• The names, photographs, voices, or other likeness of celebrities, either living or dead, whether favorable or unfavorable;
• Advertising;
• Spam; an
• Software viruses, Trojan horses, worms, time bombs or any other computer code or files or disabling mechanisms that are designed to disrupt, damage or limit the functioning of any software, hardware, telecommunications equipment or that interferes with the operation of the social media site.

Your comment, response, or other posting may also be submitted to law enforcement if we have a good faith belief that disclosure of such information is reasonably necessary to detect and prevent fraud or to protect the safety of the public or an individual. We may disclose your communications and activities with Texas Children’s Hospital in response to lawful requests by governmental (including judicial) authorities.

This Terms of Use may be updated at any time and each time a user accesses a social networking site the new terms of use will be in effect.

Medical Advice

Please keep in mind that our authors have knowledge of the topics and fields they write about, but that our posts are informational and should not be viewed as professional or medical advice. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. Reliance on any information provided herein is solely at your own risk.

Use of Your Content

By posting any content on one or more of our social media channels, you grant to Texas Children’s Hospital the irrevocable right to reproduce, distribute and publish such content, in whole or part, for any purpose Texas Children’s deems appropriate.

Your posts, and any ideas or techniques contained in them, may be freely used by us in any way and in any media, including on this forum, on our other websites and social media pages, and in our business. Accordingly, please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation. In addition, when you post in any of our social media channels, your name, likeness and social media handle will be visible and associated with your post and if we re-use your post elsewhere, we may display your name, likeness and handle there as well.

Disclaimer

Our social media channels contain the opinions and views of other users. Although we are moderating our channels to help ensure that users’ posts comply with these Social Media Community Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users. Texas Children’s Hospital may remove any materials in its sole discretion.

Texas Children’s Hospital retains the right to modify, delete, or restrict access to material on our sites and we are not liable for any repercussions you may suffer as a result. While we think the content we publish is trustworthy at the time it is published, we cannot guarantee that it is always full or correct, nor can we guarantee the accuracy of third-party postings.

We may, at our sole discretion, terminate access to one or more social media site, at any time, without notice and for any reason in its sole discretion. We will endeavor to notify them, emphasize our community guidelines and give the person an opportunity to post more appropriate content before banning someone from our pages, but we reserve the right to institute an immediate ban if the nature of their comments warrants it.

Users should also bear in mind that each social media platform has universal community standards, such as rules prohibiting individuals from misrepresenting themselves or creating false accounts.

• Facebook Community Standards
• Instagram Community Guidelines
• LinkedIn Professional Community Policies
• Twitter Rules and Policies

Users shall defend, indemnify, and hold harmless Texas Children’s Hospital its corporate affiliates and their respective representatives from and against any liabilities whatsoever resulting from the use of this website and social media channels.

Contact Us

If you would like more information or to raise any questions, please contact Natalia Rodas (nmrodas@texaschildrens.org).

Last Updated: November 2021