Updates

About Us Safety and Outcomes

Overview

At Texas Children’s Pavilion for Women, we know you have a choice in healthcare providers, and we consider it a privilege to be entrusted with caring for you and your family. We are committed to providing high quality, compassionate care in the safest possible environment.  

Health outcomes are the end result of medical care. This includes whether a health issue gets better or worse, the costs of care, and how well patients are satisfied with the care received. Because quality, safety and optimal health outcomes are top priorities at Texas Children's Hospital, we closely monitor data that helps us learn more about how we are doing as a healthcare system. Tracking this information allows us to evaluate our performance and continuously work to make improvements.

The information on this webpage is organized by six nationally recognized areas of healthcare quality for healthcare organizations from the Institute of Medicine (IOM). These key areas serve as a framework to guide us and ensure the care we provide for you is:

  • Safe - We are committed to preventing errors and avoiding harm while you are in our care.
  • Effective - We are committed to providing care and services that will be the most beneficial to you, using the best scientific knowledge available.
  • Patient-centered - We are committed to partnering with you in your care, and to respecting your unique needs, expectations, and values.
  • Timely - We are committed to ensuring you have prompt access to care and reducing your wait times.
  • Efficient - We are committed to using resources responsibly.
  • Equitable - We are committed to providing you and all patients the same high quality care.

We believe patients are our partners in care and that sharing hospital quality and safety data with you is important. We want you to feel empowered to ask us questions and to share your thoughts and suggestions.  Our transparency helps keep you informed so that you can feel confident choosing the healthcare provider that best meets your needs and expectations – and helps us stay focused as we continuously strive for excellence.

We measure our progress in each of these areas around you and the care you receive. Following is how we have been reaching our commitment in these six key areas over the last year. 

At Texas Children’s Pavilion for Women, our doctors, nurses, and staff are continuously working together to identify opportunities to further enhance patient safety. We are committed to providing safe care and eliminating errors and preventable harm.          

Here are some of the ways we work to meet this commitment:

  • Daily Safety Brief - Every morning, leaders across the Pavilion come together to focus on keeping patients safe.
  • Safety Rounds - Physician, nursing, and hospital leaders spend time with front-line team members who provide direct patient care to get input on ways we can improve safety for patients and hospital units. Then we work together to put their suggestions into action. 
  • Safety Coach Program - Front-line team members receive specialized training to serve as safety leaders on their units.
  • Big Data - Using innovative technology, hospital leaders and staff specializing in quality improvement track, measure, and analyze outcomes to get a comprehensive look at areas of strength and opportunities for improvement.
  • Hospital Acquired Condition Reduction Teams - Special teams of doctors, nurses, and other healthcare experts work together to focus on preventing conditions  to which patients can be susceptible during a hospital stay, such as surgical site infections.  Working together helps us prevent treatment-related infections and other potential hospital-acquired conditions or complications.

Here are some of the ways we measure Safe Care and evaluate how we are doing at meeting this commitment:

We are committed to providing care and services that will be of the most benefit to you, drawing on the expertise of our providers and guided by the best scientific knowledge available to guide your care.

Here are some of the ways we work to meet this commitment:

  • Using Evidence-Based Clinical Standards - These recommendations guide essential steps in taking care of patients with specific conditions. Before any guideline is set in place, our team of clinical experts thoroughly reviews the science and carefully considers all the possible benefits and harms of each step in the process.
  • Being Baby-Friendly - This designation means we meet the high standards of care set by global experts for providing effective care for mothers and babies. Our staff is specially trained to help you and your new baby get off to the best possible start from the first moments of your baby’s life.

Here are some of the ways we measure Effective Care and evaluate how we are doing at meeting this commitment:

We are committed to partnering with you and providing care based on trust and respect that supports your unique needs, expectations and values.

Here are some of the ways we work to meet this commitment:

  • Getting your feedback - We ask for your feedback in many ways and are always appreciative when you take the time to share your experiences and let us know how we are doing. We use your feedback to continuously improve, measuring ourselves against your expectations, our past performance, and the performance of other leading women’s and children’s hospitals. We value your input, whether you share it with us in person, over the phone, or through anonymous surveys or comment cards.
  • Addressing your concerns - If you have a concern, you can reach the Family Advocacy department any time by calling 832-824-1919. We take your concerns seriously and work together to address any issues that may be affecting your care experience with us.
  • Giving you a place to tell your unique story - We want to hear about you and learn from your perspective. Sharing your experience is powerful, and so is reading the inspiring stories that other patients share. We encourage you to visit In the Know to find out more about our patients’ and families’ life-changing experiences at Texas Children’s Pavilion for Women. We want you to know you are not alone, and that you are at the center of all that we do.

Here are some of the ways we measure how we are doing at meeting this commitment: 

We are committed to ensuring you have prompt access to care and reducing your wait times.

Here are some of the ways we work to meet this commitment:

  • Caring for your urgent needs - We use evidence-based processes to provide you with the right care, in the right place, at the right time.   
  • Reducing delays - When it comes to your care, timing is important. We collect and analyze data about the time it takes us to perform important steps in your care. We use what we learn to help us avoid delays and reduce your wait times.

Here are some of the ways we measure how we are doing at meeting this commitment:

We are committed to using resources responsibly to help ensure you receive not only the best, but also the most efficient care possible.

Here are some of the ways we work to meet this commitment:

  • We are continuously working to identify areas for improvement.  We are dedicated to working efficiently and using the right amount of time and resources needed to provide the very best care for you.
  • We pay close attention and use data to help us become more efficient and avoid wasting valuable resources such as your time. We look for trends in specific areas, such as longer wait times and appointments. This helps us adjust and improve our appointment processes so your time with us is used effectively.  

Here are some of the ways we measure how we are doing at meeting this commitment:

We are committed to providing you and all Texas Children's Pavilion for Women patients with the same high-quality of care.

Here are some of the ways we work to meet this commitment:               

  • Texas Children’s Pavilion for Women’s broad reach is part of our mission to bring you the same high-quality care right in your own community.   Providing the right care, in the right place, at the right time is why we are here and why we continue to expand to serve the needs of women like you.
  • Easy access. With our specialized focus, full range of services, and state-of-the-art facilities, our goal is to provide everything you need to achieve the healthiest possible pregnancy, and everything your baby needs for the healthiest possible start to life. In order to meet our commitment to bringing this same quality of care to all patients, Texas Children’s Hospital has clinics throughout the greater Houston area.

Here are some of the ways we measure how we are doing at meeting this commitment: