Updates

Cell Therapy and Bone Marrow Transplant Program

Information for Current Patients

Important Phone Numbers

Our Clinic Phone Numbers

 

Other TCH Phone Numbers


Your Support Team

We are committed to supporting your child's emotional well-being as well as their medical care. To connect with a member of your support team, please ask your nurse or doctor to place a consult on your behalf. 

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Family Advocate

Assists with any concerns and challenges that you may have about your child's care.

Contact: (832) 824-1919

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Chaplain

Provides spiritual care, support, and counseling for patients and families throughout their care journey.

Contact: (832) 824-1107

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Financial Counselor

Assists with insurance, Medicaid, and billing issues. For assistance, visit the BMT Financial Counselor in West Tower, Level 3.

Contact: 

Gisele Jolivette (832) 826-5527

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Child Life Specialist

Provides education and support before, during, and after medical procedures, helps children cope with treatment experiences, and offers guidance and education for siblings and family members. For more information, go to Child Life Services for Patients with Cancer or Blood Disorders.

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Social Worker

Helps families navigate a new diagnosis, provides emotional support and education, and connects them with resources.

Contact: 

Jose Ramos, LMSW 
(832) 824-7136

Priscilla Santiago, LMSW 
(832) 824-3973

Kaitlyn Snodgrass, LMSW
(832) 828-5696


Visiting a Patient

Visitation check-in procedures

All visitors must check in at the reception area in the clinic or the nurse’s station on the inpatient unit. A member of the staff will check if the patient is ready for visitors. Parents and legal guardians may visit at any time.

 

Maximum number of visitors

Although our patients may have more than one visitor, it is the policy of the Bone Marrow Transplant (BMT)/Stem Cell Transplant Unit that only two visitors, including parents, will be allowed in the patient’s room at any given time.  Any remaining visitors must wait in the West Tower lobby on the first floor. Effective patient care and cleanliness are at an increased likelihood of being compromised when patient rooms become crowded.

 

Overnight visitors

Patients may have overnight visitors, but only one visitor may stay overnight with the child. All overnight visitors must be over the age of 18. It is important that the patient is able to get adequate rest overnight.

 

Supervision of child visitors

Although there is no age limit for visitors to the Bone Marrow Transplant (BMT)/Stem Cell Transplant Unit, young children present a greater risk of carrying a contagious disease. There is an appointed visiting time for young siblings. It is the parents’ responsibility to screen young siblings or other children visiting the patient for any signs of illness that may be contagious. This is because patients who have undergone or are about to undergo a bone marrow transplant or stem cell transplant can have serious, even life-threatening complications if they get sick. To prevent the spread of infection, siblings and young children are not allowed to visit any area of the Stem Cell Transplant unit except the patient’s room. We ask that all child visitors remain supervised by their parents at all times.

 

Infection control

Visitors with any signs and symptoms of contagious diseases or infections are not permitted to enter the Bone Marrow Transplant (BMT)/Stem Cell Transplant Unit. Signs and symptoms of contagious diseases or infections may include: fever, runny nose, sore throat, eye discharge, pink eye, cold or flu-like symptoms, vomiting, diarrhea, cough, skin rash or recent exposure to a contagious disease. To provide protection from the spread of infectious diseases, patients’ visiting between inpatient rooms or the clinic is not permitted.


Social Events

Texas Children’s is dedicated to helping patients who have undergone bone marrow transplantation live their lives to the fullest after treatment.

 

Emotional and social challenges

The period after a bone marrow transplant can be a challenging and stressful time. It will take time for your immune system to recover from a transplant, and preventing infection is an effort that affects the whole family. Home-schooling, avoiding large crowds and public areas and limiting the number of visitors to your home can take a toll on the entire family. During this period, which can last up to 1-2 years, you may begin to feel isolated from your friends and classmates. It may seem as though life is happening around you, but not with you. 

 

Connect, celebrate, and build friendships

Living through a bone marrow transplant can be challenging for patients and families. Our social events provide opportunities to connect with others who share similar experiences, build friendships, have fun, and simply enjoy time together away from medical appointments and treatments.

 

Throughout the year, the Cell Therapy and Bone Marrow Transplant Program hosts a variety of special events for patients and families. Information about upcoming events will be posted here as it becomes available.

 

These events are made possible through the generous support of the His Grace Foundation, Faulk Foundation, Riley's Cause, Stuff the Sleigh, and other philanthropic organizations.

 

Contact us

To learn more about or participate in upcoming events, current and former patients are encouraged to contact the BMT Clinic at 832-826-0870 and ask to speak with a BMT clinic nurse coordinator.


Dining Options

A variety of dining options are available throughout Texas Children’s Hospital and the Texas Medical Center. See below for locations and offerings, organized by building.

Coffee Corner
Located near the bridge, Coffee Corner offers freshly brewed Starbucks® coffee, tea, smoothies, and a variety of grab-and-go selections.

Monday – Friday, 6 AM–8PM
Saturday – Sunday, 7 AM–3 PM
 

Fresh Bistro Café
The Café has assorted hot food options, as well as grab-and-go meals.

Daily 6:30 AM–8 PM and 11 PM–3 AM

 

Miracle Market
Self-service market with beverages, snacks, candy, sandwiches, salads, and pastries. Simply tap or scan to enter, select your items and go. Your purchase is automatically charged as you exit. Credit/debit cards and Apple Pay are accepted.

Open 24 hours a day.
 

Vending machines (Level 1 near train display)

  • Farmers Fridge: A refrigerated vending machine that has sandwiches and wraps, salads, healthy snacks, and breakfast items
  • Snack and beverage vending machines

 

Bertner Avenue Café (Level B1 of St. Luke’s Health Hospital, accessible from the Red Elevators in the Abercrombie Building)
Daily, 6:30 AM–8 PM  

Chick-fil-A Xpress

Monday – Friday, 7 AM–6 PM
 

Subway

Monday – Friday, 10:30 AM–6 PM

 

Diego's Dogs

Monday – Friday, 7 AM–10AM; 11AM–2 PM
 

Market Street Coffee, serving Starbucks and Tazo (located outside the food court area) 

Monday – Friday, 6:30 AM–6 PM

To help support caregivers who are staying at the bedside, up to two caregiver trays may be provided at no cost, with up to three meals per day. This program is available for those who qualify. A brief conversation about your needs and finances is required and can be completed with your primary social worker.

Fannin Street:

  • Chipotle Mexican Grill
  • MOD Pizza
  • Piada
  • Salata
  • CAVA
  • Starbucks

 

Dryden Road:

  • Brown Bag Deli
  • Möge Tee

 

Main Street

  • Poke in the Bowl
  • Gyro Hut

Hospital Resources

Located near the Auxiliary Bridge on Level 3 of West Tower, the Chapel provides a unique space for families, patients and staff to pray, meditate, attend religious services or simply be alone with their thoughts. 

 

The Chapel is open 24 hours a day. 

Free, self-serve washers and dryers are located in the West Tower on Level 7 and Level 16. Detergent is available via guest services.

 

Contact Guest Services at (832) 826-STAR (7827) for more information. 

Family Lounges with microwave ovens and refrigerators are available 24 hours a day at these locations:

  • West Tower, Level 9
  • Mark Wallace, Level 14 
  • Legacy Tower, Levels 9, 10, 11 and 12

Contact: (832) 826-3400
 

Wells Fargo

  • Located in the Pavilion for Women, Level 3 (next to the Café)

 

Bank of America

  • Located at 1025 Holcombe Blvd.

 

Chase

  • Located inside Scurlock Tower at 6560 Fannin St. 

 

PNC Bank

  • Located at 6603 Main St.

 

PrimeWay Federal Credit Union

  • Located inside Smith Tower at 6550 Fannin St.
     

Bank of America 

  • Abercrombie, Level 1 
  • Wallace Tower, Level 3

 

Wells Fargo 

  • Pavilion for Women, Level 3 (outside Wells Fargo)

 

Chase

  • Located inside Scurlock Tower at 6560 Fannin St.

 

PNC Bank

  • Located at 6603 Main St.

 

PrimeWay Federal Credit Union

  • Located inside Smith Tower at 6550 Fannin St.

There are several gift shops conveniently located throughout Texas Children’s where gifts, cards, toys, snacks 
and other items may be purchased. 

*Hours and availability for the gift shops are subject to change. 

 

Abercrombie Building      
Level 1, near the Red Elevators     
Monday – Friday, 8 AM–4 PM     
(832) 824-2259     

 

Pavilion For Women      
Gift Shop and Pharmacy, Level 1     
Monday – Friday, 8 AM–5 PM    
(832) 824-8888   

  

Wallace Tower  
Level 3, by the food court  
Monday – Friday, 8 AM–6 PM  
(832) 822-3035  

 

West Tower     
Level 3, by Admissions  
Monday – Friday, 7 AM–7 PM  
Saturday – Sunday, 9 AM–5 PM  
(832) 824-5555 

West Tower, Level 16 

This library offers books, board games, puzzles, magazines, and movies for all ages. You can also access medical and parenting resources, materials in multiple foreign languages, computers and fax machines. 

Monday - Thursday 10 AM-4 PM and Fri 10 AM-2 PM 

*Hours may vary due to volunteer availability.

(832) 826-1619 

To access MyChart, Medical Records, and appointments contact (832) 824-0140.

 


Parking Information

Texas Children's is expanding the Emergency Center at the Medical Center Campus to increase capacity and improve care. Construction is underway through November 2027 and will affect access around West Tower. The Emergency Center will remain open and fully operational during construction.

 

  • Allow an extra 10 to 15 minutes for travel and parking
  • Valet is available at the West Tower entrance
  • If using valet, cross the Bellows breezeway to reach the main West Tower entrance
  • Complete valet transactions in the Abercrombie Building
  • Follow signage and instructions from valet attendants


Parking lots and garages near Texas Children’s are operated by the Texas Medical Center (TMC). For current information and pricing, visit the TMC Visitor Parking Page, call the TMC Helpline at (713) 791-6161, call Texas Children’s Guest Services at (832) 824-7827, or visit the West Tower Welcome Desk on Level 1.

 

There are some resources to assist with parking. Each resource has specific eligibility requirements. Please contact your primary social worker to learn more about this assistance.


Other Resources

Make-A-Wish Foundation

To be eligible, children must meet these criteria at the time of referral:

  • Diagnosed with a critical illness, (i.e., a progressive, degenerative, or malignant condition that is placing the child's life in jeopardy)
  • Older than 2½ years and younger than 18
  • Has not received a wish from another wish-granting organization

His Grace Foundation

This foundation provides physical, emotional, and financial support to pediatric patients and their families during their stay in the Bone Marrow Transplant Unit at Texas Children’s Hospital. Assistance is available for immediate, short-term needs and may include essential items, groceries and gift cards.

If you have questions about available resources, including financial assistance, counseling, food, transportation or lodging, please contact your primary social worker for more information.

Medicaid Benefits

Your social worker is available to answer questions or provide education regarding these benefits. If applicable, please contact your Medicaid provider for benefits confirmation.

  • Meal Reimbursement 
  • Gas Reimbursement
  • Transportation Assistance 
  • Lodging Assistance