Visitor Information Amenities and accomodations

An A-Z Guide of Amenities and Accommodations

  • Abercrombie Building, Level 1
    Bank of America® (near Grey Elevators)
    Wells Fargo® (near Red Elevators)
  • Wallace Tower, Level 3
    Bank of America®
  • Texas Children’s Pavilion for Women, Level 3
    Wells Fargo®

The "Baby Bistro" located inside Bella Luna Boutique offers support to breastfeeding moms. We provide one-on-one consultation with a registered nurse who is an internationally board-certified lactation consultant, both before and after your baby is born. You may also visit to weigh your baby at no charge. Call 832-826-8881 for more information.

Bella Luna Boutique is located on Level 3 of Texas Children’s Pavilion for Women. It is a stylish retail store offering gifts and self-care items for mothers and infants. The boutique offers infant clothing and accessories, preemie clothing, gifts, books and so much more. An extensive line of Medela® breastfeeding products and nursing bras are available as well. We are also pleased to offer the Symphony hospital-grade pump and scale rental. Please call 832-826-8000 for rental availability and fees.

Learn More

Ages 6 and older

West Tower, Level 16

The Child Life Zone is a space where patients and families can hang out, play games, create art and make new friends. The Zone includes:

  • Arts and crafts
  • Board and interactive games
  • Kitchen for cooking demos and activities
  • Microsoft gaming wall
  • Pool, air hockey and foosball tables
  • Special events

Check the event schedule outside of The Zone for hours and activities or call 832-826-1612.

The Family Advocacy Department helps ensure that your stay at Texas Children’s is a positive experience. Family advocates can help with questions, concerns, compliments or suggestions about your experience. They can also help resolve issues, assist with communication between you and your health care team, and advocate for your patient’s rights and responsibilities.

Call 832-824-1919 to reach the Family Advocacy Department during business hours or email familyadvocacy@texaschildrens.org. If you need an advocate after hours, please speak with your nurse, charge nurse or nurse manager.

These welcoming spaces offer space to enjoy some family time outside the busy hospital setting. 

The Children’s Garden
West Tower, Level 4

This relaxing roof garden provides seating and tables for patients and families who want to spend time together, enjoy a meal or spend time outdoors without leaving the hospital.

The Merle C. Donigan Play Garden
Abercrombie Building, Level 1

The Play Garden is appropriate for children of all ages.

West Tower, Level 16

The Art Studio is a place for patients, families and an accompanying Child Life team member to take part in individual or small group art activities. Art studio elements may also be taken to the bedside with our Harrison’s Heroes art carts.

Care WiFi is Texas Children's free, high-speed wireless network access that is available throughout the hospital complex. Computers with internet access and other office amenities are in the Business Center on Level 16 of West Tower.

Child Life Media Production

Home to ZTV, the Child Life team broadcasts live shows and special events from the studio. Patients and families are welcome to participate in these child-friendly shows either in the studio or by watching from their rooms on Channel 19. Ask your nurse for more information.

Music Studio

Located within Kids’ Own Studio is a dedicated space specifically designed for musical enrichment. Patients can work with a member of the Child Life team to schedule time to play an instrument or write and record their own song.

At Texas Children’s, we are committed to communicating effectively with patients and families who prefer a language other than English. Language interpreters are available 24/7 by picking up the blue and white dual handset phones in patient rooms or dialing *9123 from any Texas Children’s Hospital landline. Video remote interpretation is also available via AMN/Stratus iPads. To request in-person interpreters, notify a care team member or call Language Services at 832-824-5200.

Texas Medical Center, West Tower, Level 16

Free, self-service washers and dryers are available to families. Contact Guest Services at 832-826-STAR (7827) for information.

Pi Beta Phi Patient and Family Library 

West Tower, Level 16, Room 16.265 
Open Monday – Friday. 
Call 832-826-1619 to confirm hours.

The library has a collection of more than 6,000 fiction and nonfiction books for all ages, including a large selection of paperbacks for adults, storybooks for children and foreign language books. DVDs, board games and puzzles are also available. 

The Barbara Adams Family Resource Center within the library offers medical and parenting resources, as well as computers with internet access, printers, a FAX machine and a copy machine.

Massage services are provided at Bella Luna Boutique using the following techniques: prenatal, postnatal, Swedish, deep tissue and lymphatic drainage. Appointments are available Monday - Friday, 9 a.m. to 5 p.m. For appointments and price listings, please call 832-826-2135.

Texas Children’s Patient and Family Advisors represent the diverse patients we serve at the hospital. They partner with care teams to improve all patients' quality, safety and experience.

Advisors are volunteers through the Department of Patient and Family Engagement at Texas Children’s. For questions or additional information, contact the Department of Patient and Family Engagement at 832-822-1234 or pfengagement@texaschildrens.org.

The preteen room, for patients ages 8 to 12, features video games, a pool table, a foosball table, scheduled craft projects and computer stations. Hours for the preteen room are posted on the door.

Keeping up with schoolwork can provide structure, be a distraction from illness and allow your child to focus on a future outside the hospital. Texas Children’s School Program offers educational programs to meet your child’s individual needs.

Houston Independent School District (HISD) Community Services 
Children admitted to the hospital for a more extended period may enroll in this program, which provides:

  • Curriculum continuity and ability to earn high school credits
  • Education by Texas-certified teachers
  • Instruction in the Learning Lab or at the bedside
  • Section 504 or Individualized Educational Plan (IEP)
  • Arrangements for homebound instruction after discharge

School is scheduled around therapies and medical treatments, and your child’s medical condition is considered each day before school. To arrange for your child to participate in the HISD School Program, you can either get in touch with the Child Life Activity Coordinator or Certified Child Life Specialist on your floor or email the school program at school@texaschildrens.org

The Learning Lab

The Learning Lab serves all students hospitalized at Texas Children’s but focuses support on those not enrolled in the HISD program. The Learning Lab encourages patients to use books and work on assignments from their own school while in the hospital. Our school coordinators work with schools to ensure that patients’ educational needs are met. Schools can send assignments by email to school@texaschildrens.org or fax them to 832-825-1291.

The Learning Lab provides:

  • All accommodations and modifications per the patient’s Section 504 or Individualized Educational Plan (IEP)
  • Course-specific tutoring
  • Hands-on instruction in a group setting
  • One-on-one instruction in the Learning Lab or at the bedside by volunteers who are retired teachers, college students or experts in specific fields of study

If your school-aged child is now in the hospital, contact the Child Life Activity Coordinator on your floor or call 832-826-1624.

The safety and security of our patients, families and employees are important. Officers are always on duty to ensure your safety. If you have any security concerns, call 832-824-5400 to access security 24/7.

The teen room is for patients ages 13 and older. It includes a large flat-screen TV for patients to watch movies and play video games. Patients may also play arcade games, listen to music, enjoy various crafts or play pool. Hours are posted on the door.

Located near the Auxiliary Bridge on Level 3 of West Tower, The Children’s Chapel provides a unique space for families, patients and staff to pray, meditate, attend religious services or simply be alone with their thoughts. The chapel is open 24 hours a day, 7 days a week.