Recognize patients and families as a vital resource in patient care.
Promote patient- and family-centered care at Texas Children’s through guidance and active participation in patient and family engagement committees and initiatives.
Share both positive and negative personal experiences with Texas Children’s Hospital's programs and services.
Share experiences and opinions constructively and objectively.
Maintain discretion and patient and family confidentiality.
Be respectful of different points of view, valuing the diversity of patient and family experiences.
Collaborate and partner with other advisors and Texas Children’s staff and leadership, to improve the quality and safety of care at Texas Children’s.
Provide feedback on ways to improve the hospital/clinic experience for patients and families.
Actively participate in the engagement initiative and attend meetings regularly (if applicable).
Complete a Family Advisor Application and meet all Volunteer Services and Patient and Family Engagement requirements and orientations.
Patient and family engagement opportunities
The Department of Patient and Family Engagement provides a rich variety of opportunities for patients and families to partner with Texas Children’s depending on time availability, area of experience and/or area of interest.
Opportunities for Patient and Family Advisors include:
Hospital committee member
Patients and/or families serve as partners on internal committees for safety and quality improvement.
Advisory committee member
Patients and/or families serve as partners on macro-level and service-specific committees to promote patient- and family-centered care at Texas Children’s. We have over 20 Advisory Committees including:
Patients and/or families provide input from the customer's perspective on particular hospital projects or initiatives.
Patients and/or families review documents such as educational materials, brochures or websites to ensure patient- and family-friendliness.
Sharing patient and family stories and experiences
Patients and families are invited to share their Texas Children’s stories (positive or negative). Experiences can be shared in writing, by video or in-person at different staff/leadership meetings or events.