Texas Children's Hospital West Campus offers many amenities and features to enhance the experience of each and every family that walks through its doors.

Patient Rooms

Every patient room has been designed to incorporate views of the rolling greens and ponds covering the 55-acre campus, as research has shown that natural light has positive effects on the well-being of patients. The extra-large windows help to create bright and inviting spaces throughout West Campus.


The latest technology for digital and electronic patient data systems is being utilized throughout the hospital. Information kiosks are located on campus, creating greater patient convenience and enabling efficient and seamless patient-family interaction.

Free Parking

Ample free parking is provided to patient families and visitors to West Campus.With more than 1,000 available spaces, the convenient parking area makes the lives of families a little easier, especially for those families with children requiring frequent care. In addition, free valet parking is available Monday through Friday from 7 a.m. - 5 p.m.


An ATM is conveniently located on the 1st floor, Pathology Hallway.

Book Nooks

The Pi Beta Phi book nooks provide various books of different genres for patients and families to read for their enjoyment. You can find book nooks on every floor in various locations throughout the hospital.

Coffee Shop

Enjoy a freshly brewed cup of Starbuck’s coffee at the coffee shop located in the main lobby. The coffee shop is open seven days a week Monday — Sunday from 7 a.m. to 2:30 p.m. 

Courtesy Cart

We have two complimentary courtesy golf carts that are available Monday through Friday from 8 a.m. to 5 p.m. to assist families with getting to and from their vehicle.

Dining Services

Texas Children's Hospital West Campus is proud to offer meals, snacks and beverages. The guest dining area (Dot's Cafeteria) is located on the 1st floor and is open Monday through Friday from 7:30 a.m. to 2 p.m. (832-227-1252). Patients can make meal selection choices and also request room service seven days a week from 7 a.m. to 6 p.m. by calling 832-826-4300. Vending machines are conveniently located in the dining area, PICU Family Lounge and the Emergency Center.

Gift Shop

The gift shop is located in the main lobby area and is open Monday through Friday from 8 a.m. to 4:15 p.m. 

Hand Hygiene

Throughout the hospital, you will see antibacterial hand sanitizing dispensers for you to clean your and your child’s hands. To help us maintain a clean and healthy environment for all visitors, we recommend that you sanitize your hands often throughout your visit.


Added in 2016, the helipad enables rapid transport of critically ill patients.

Information/Welcome Desks

There are two security and screener check points located in the Main Lobby and Outpatient Service area at Texas Children’s Hospital West Campus. If you are in need of Guest Services, please call 832-227-1008.


Care Wi-Fi internet access is available throughout the West Campus building. While no password is required, certain terms and conditions must be accepted prior to access. If you have any questions, please visit the welcome/information desk.


The library is located on the 2nd floor and offers books, magazines and computer workstations for you and your child to enjoy in a quiet environment.


For outgoing mail, a U.S. Postal box is located to the right of the main lobby. If your child receives mail while in the hospital, then a staff member will deliver it to your child’s room.


  • Cellular Telephone Usage

Cellular telephones can be used in common floor areas such as corridors and lobbies. However, cellular phones emit radio frequencies that may interfere with the proper operation of medical devices and can contribute to potentially life-threatening situations. Therefore, they must be turned off in restricted locations with critical care life support and monitoring equipment. Cellular phones are permitted in patient rooms but must be operated at least three feet (one meter) away from patient care equipment.

The above policy also applies to other similar devices that emit radio frequencies. Such devices include but are not limited to: citizens band radios, two-way radios, walkie-talkies, cordless telephones and games operated by radio remote control. Please check with a hospital staff member for further clarification if you are uncertain about what is permitted during your visit. 

  • Courtesy Phones

For your convenience, courtesy phones are available at welcome/information desks and in select waiting areas. We also offer TTY phones, if needed. To locate one, please speak to a hospital staff member.

  • Patient Room Phones

Each patient room is equipped with a phone. To dial an extension within the hospital, simply dial “7” and the extension. To reach an outside line, dial “9” and the phone number. To promote a restful night of sleep, please ask outside callers to call before 10 p.m.

Security Services

At West Campus, all hospital employees, physicians and volunteers wear identification badges. If you question a person’s identity, please speak with a staff member or call Security Services at 832-224-5400. Security Services is available 24 hours a day, 7 days a week. You can also call this number if you have lost or found an item.


Smoking is strictly prohibited inside West Campus. Smoking is only permitted in the smoker's retreat located outside the Emergency Center.

Special Landmarks

  • Donor Recognition

Texas Children’s Hospital is honored to recognize our generous contributors to the hospital on the donor wall located in the lobby of the West Campus and in various rooms and spaces throughout the hospital.
Make a gift in support of West Campus.

In addition, the outdoor plaza in front of West Campus is paved with hundreds of donor bricks purchased by members of the West Houston community and hospital employees, signifying their generous support.

  • Dream Tree

In 2009, to celebrate an important construction milestone at West Campus, we invited area children to share their dreams with us. A colorful ribbon representing each child’s dream was tied to a live loblolly pine, which was raised to the top of West Campus during the topping-out ceremony; this construction tradition symbolizes the completion of the vertical construction of a building. After the ceremony, the “dream tree” was planted and integrated into the beautiful landscaping on our campus for everyone’s enjoyment and as a testament to the importance of children’s dreams.

Our Patient and Family Services program is designed to support patients and their families in a variety of ways during a child's visit. We can provide information and referrals to both immediate and extended family as well as the following services:

  • Coordination of travel arrangements for families coming from out of town
  • Referrals to non-clinical services and programs available to families while at the hospital
  • Language assistance for those who do not speak English comfortably
  • American Sign Language service
  • Area maps and directions
  • Information about area dining, shopping, hotels and services
  • Access to general business equipment such fax machines and copiers while at the hospital
  • Assistance with concerns, compliments and complaints
  • Help with unexpected needs

Contact a Patient and Family Services representative by dialing 832-227-1500 or visit the welcome desk in the main lobby for further assistance.

Care Managers

Care Managers coordinate benefits and services for patients throughout the continuum of his or her visit. Care managers work closely with the health care team and other providers to ensure that patient care needs are addressed prior to discharge. Please call 832-227-1137 to speak with a care manager.

Child Life Services and Pain Management

Child life specialists can help your child understand and cope with his or her health and medical needs by providing age-appropriate developmental, educational and therapeutic interventions.

Child life services can also work with your child to help him or her effectively manage stress and pain, which aids with faster healing and lessens the possibility of long-term psychological effects. Please call 832-227-1180 if you would like a child life specialist to help you and your child.

Clinical Nutrition Services

Registered dietitians and diet technicians make up the clinical nutrition services at West Campus. They work closely with the health care team to make certain that your child’s nutrition needs are met. Our clinical nutrition staff can help with nutrition concerns for healthy children, as well as those that have an acute or chronic medical condition. If you wish to visit with a dietitian while your child is hospitalized, have your nurse contact the dietitian or you may call 832-227-1440 to schedule an outpatient appointment.

Social Work

Social Workers are dedicated to helping your family cope more effectively with life changes associated with a child’s hospitalization. They can help to locate community resources, assist in crisis interventions, provide counseling, educate families on a child's diagnosis and respond to the unique needs of families who come to West Campus. Talk to a hospital staff member to request a visit from a Texas Children’s Social Worker or call 832-227-1138.

Spiritual Care

A hospital staff member can help families access either a chaplain or a clergy person from the community to provide spiritual and emotional support when needed. Patients and families are welcome to visit the chapel which is located on the 3rd floor and is open 24 hours a day, 7 days a week.

Be sure to ask for the Texas Children's Hospital medical rate.
For further information, contact a Guest Services representative at 832-227-1512.


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