Patients and Families Door to Doctor (Medical Center)

Why is it important to monitor EC wait time? 

We understand that families who bring their child to the EC are anxious and want their child to be evaluated by a healthcare provider as quickly as possible. The Door-to-Doctor data helps guide our improvement work to minimize wait times in the EC.  

What does door-to-doctor measure in the Emergency Center (EC)? 

This measure reflects the “wait time” in minutes for a patient to be seen by a physician, physician assistant, or nurse practitioner. 

What can you do as a parent or caregiver? 

Many factors, such as high patient arrivals and hospital occupancy, can affect the door-to-doctor measure.  If you are concerned about the amount of time you have been waiting, or if you feel your child’s symptoms are worsening, we encourage you to ask for an update on your child’s EC wait time.