Concierge Program Testimonials
We heard about Dr. Benjamin Ho and the concierge program from a friend and thought it sounded too good to be true, but we decided to go for it, and we are SO glad we did! As a working mom of three, having an “on call” doctor when I just want peace of mind about something is such a game changer. We were often waiting 30-40 minutes to see our old pediatrician, and we when we had questions about something or just wanted to make an appointment we were often waiting on hold or transferred from front desk to nurses, and now we are seen within 5-10 minutes. Dr. Ho is caring, knowledgeable and efficient, and my kids are so much more at ease being treated in his office than they were at others. I highly, highly recommend this service and will never be able to go back to anything else!
We originally found Dr. Ho from numerous referrals and cannot recommend him highly enough. As a concierge physician, he has provided an extraordinary level of care for our son, who was diagnosed with a rare genetic condition. Navigating the complexities of his medical needs has been challenging, but Dr. Ho has been a true partner in his care, offering expertise, guidance, and unwavering support. From the very beginning, Dr. Ho took the time to understand my son’s condition and unique challenges. His accessibility and responsiveness have been invaluable, ensuring that we receive immediate attention when concerns arise. Whether it’s coordinating with specialists, helping us interpret complex medical information, or simply providing reassurance during difficult moments, Dr. Ho has gone above and beyond at every turn.
Beyond the exceptional medical care, the concierge model allows for a true partnership between doctor and patient while still working in network through insurance which we have found to be rare. Appointments with Dr. Ho are longer, thorough, thoughtful, and focused entirely on what is best for my child’s health and development. The peace of mind that comes with having a dedicated physician who truly prioritizes our child’s well-being is priceless. If you are seeking a physician who is truly committed to their patients, even those with complex medical conditions, Dr. Ho is the right choice. His expertise, kindness, and commitment have made an immeasurable difference in our lives, and we are deeply grateful for his care.
Our experience with Texas Children’s Pediatrics Concierge Program, led by Dr. Benjamin Ho, has been nothing short of amazing. The convenience of having a direct line of communication with Dr. Ho provides invaluable peace of mind, and the ample time he spends with us during visits ensures our children receive thoughtful, personalized care. Each visit truly is a VIP experience, and our kids now actually enjoy going to the doctor.
What truly sets this program apart is its efficiency—no crowded waiting rooms, no long delays, just seamless, high-quality care when we need it. Whether it’s a routine check-up or an urgent concern, Dr. Ho and his team are always there for us. We couldn’t be more grateful for this program!
This past fall, my daughter fainted late at night, leading to a terrifying ER visit and multiple specialist follow-ups. It took 45 minutes to reach the on-call nurse, and after eight hours in the ER without seeing a doctor, we left without answers—only to struggle to get an appointment with a pediatrician unfamiliar with her history. That’s when joining Dr. Ho’s concierge practice became a no-brainer. He has always been accessible, securing specialist appointments in days instead of weeks, diagnosing illnesses remotely with at-home kits, and responding within minutes—even on weekends. The level of care and peace of mind we have now is invaluable. I know that in an emergency, I’ll never have to fight to get my daughter in front of a doctor again. I can’t recommend Dr. Ho and his practice enough.
We’ve had a truly wonderful experience with the concierge program at Texas Children’s, and we’re so grateful for Dr. Ho. When our daughter faced a medical situation that required quick attention and guidance, and Dr. Ho supported us every step of the way. He’s incredibly responsive—available 24/7 and quick to answer any questions or concerns, which gave us so much peace of mind during a stressful time. Dr. Ho’s close relationships with specialists made a huge difference for our family. Thanks to his connections, we were able to get in for a procedure weeks earlier than we would have otherwise. His care and advocacy for his patients are unmatched.
The office environment is also top-notch. The exam rooms are impeccably clean and comfortable, making visits feel calm and welcoming for both us and our kids. Our daughter and son always look forward to visits—especially the snacks and “treasures” Dr. Ho has ready for them. The concierge experience has been more than worth it for our family. It’s comforting to know we have such attentive, personalized care, and we can’t recommend Dr. Ho and the program highly enough.
We are incredibly grateful to have Dr. Ho as our pediatrician. From our very first visit, his attentiveness and empathy stood out. As new parents, we had many questions and concerns, and Dr. Ho always took the time to listen and communicate with us in a way that was easy to understand. He identifies what’s most important - cutting through the noise of information out there, making the experience of caring for our newborn much less stressful.
One of the best aspects of being part of Dr. Ho's practice is the convenience his patient concierge program. For office visits the additional appointment time means more time for discussion on any questions and the ability to go straight to his office on arrival makes for a much more predictable schedule for the day. Furthermore, his friendliness immediately puts us at ease, and we appreciate the personal touches. For instance, he proactively called to check in on us ahead of delivery as well as following delivery to make sure our newborn arrived with great care and that we were doing alright as well. Dr. Ho was a very reassuring presence in such a pivotal moment in our lives.
We also appreciate that Dr. Ho takes the time to check in with us, ensuring our baby is doing well even after our visits. His protectiveness over our child's health and well-being gives us confidence as first-time parents. We can't recommend Dr. Ho enough to other families looking for a caring and dedicated pediatrician!
Dr. Ho's concierge program at Texas Children's Hospital has been nothing short of extraordinary for our new family. From day one, his calm, kind presence and deep knowledge put us instantly at ease. He quickly fine-tuned our two-month-old daughter's feeding plan, safely discontinued medicine she no longer needed, and helped her become a more comfortable, thriving baby--lifting a huge weight from our shoulders as new parents!
One of the greatest gifts of this program is how effortlessly we can reach Dr Ho. A quick call connects us to him directly, and any message we send is answered with lightning speed. Knowing that thoughtful, expert guidance is just moments away feels priceless for new parents navigating uncharted territory. Dr. Ho also takes the time to check in after each visit, listens attentively to every concern, and never rushes us. His genuine care and unwavering dedication make us feel fully supported and understood. We feel profoundly grateful to have Dr Ho in our corner and enthusiastically recommend his concierge practice to any family seeking exceptional, compassionate pediatric care for their newborn.
What truly distinguishes Dr. Ho is his unwavering dedication. He remains readily available, thoughtfully checks in after each appointment, and always gives patient, attentive time to every question. The genuine care he pours into every interaction is truly remarkable. There are not enough words in the dictionary to describe how grateful we are for him and his team!