Texas Children's Hospital Guest Services Representatives are team members who are here to support non-clinical challenges families may face when they or their child are in the hospital and away from home. We are available 24 hours a day, 7 days a week to answer your questions, provide information about area dining, shopping, transportation and hotels, as well as hospital support services. Some of our services include:
Referrals to non-clinical services and programs available to families while at the hospital
Area maps and directions (e.g. wash dryers, gift shops, food courts)
Information about planning your stay area dining, shopping and transportation options
Comprehensive information about area lodging options and services
Special requests for birthday, holiday or other family celebrations
Information about hospital programs and events
Access to fax machines, copiers and other office equipment while at the hospital
Activities and attractions for patients, siblings and adults while at the hospital
Help with unexpected needs
Contact Us
Contact a Guest Services Representative by calling 832-824-STAR ( 47827 from the telephone in your child’s room) or by visiting the information desk on the first floor of the Legacy Tower, Pavilion for Women, and/or West Tower lobby. The West Tower lobby will have a Guest Services team member 24/7 during the week, weekends and holidays.