Guest Services
Texas Children's Hospital Guest Services staff members understand the challenges families face having a child in the hospital and being away from home. We are available 24 hours a day, 7 days a week to answer your questions, provide information about area dining, shopping, transportation and hotels, as well as hospital support services. Some of our services include:
- Coordination of travel arrangements for out of town families
- Referrals to non-clinical services and programs available to families while at the hospital
- Area maps and directions
- Information about planning your stay area dining, shopping and transportation options
- Comprehensive information about area lodging options and services
- Coordination of visits to area attractions
- Special requests for birthday, holiday or other family celebrations
- Information about hospital programs and events
- Access to fax machines, copiers and other office equipment while at the hospital
- Activities for patients, siblings and adults while at the hospital
- Help with unexpected needs
Contact a Guest Services representative by calling 832-824-STAR ( 47827 from the telephone in your child’s room) or by visiting the information desk in the West Tower lobby.