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Guest Services
Texas Children's Hospital Guest Services Representatives are team members who are here to support non-clinical challenges families may face when they or their child are in the hospital and away from home. We are available 24 hours a day, 7 days a week to answer your questions, provide information about area dining, shopping, transportation and hotels, as well as hospital support services. Some of our services include:
- Referrals to non-clinical services and programs available to families while at the hospital
- Area maps and directions (e.g. wash dryers, gift shops, food courts)
- Information about planning your stay area dining, shopping and transportation options
- Comprehensive information about area lodging options and services
- Special requests for birthday, holiday or other family celebrations
- Information about hospital programs and events
- Access to fax machines, copiers and other office equipment while at the hospital
- Activities and attractions for patients, siblings and adults while at the hospital
- Help with unexpected needs
Contact a Guest Services Representative by calling 832-824-STAR ( 47827 from the telephone in your child’s room) or by visiting the information desk on the first floor of the Legacy Tower, Pavilion for Women, and/or West Tower lobby. The West Tower lobby will have a Guest Services team member 24/7 during the week, weekends and holidays.