Guest Services

Texas Children's Hospital Guest Services staff members understand the challenges families face having a child in the hospital and being away from home. We are available 24 hours a day, 7 days a week to answer your questions, provide information about area dining, shopping, transportation and hotels, as well as hospital support services. Some of our services include:

  • Coordination of travel arrangements for out of town families
  • Referrals to non-clinical services and programs available to families while at the hospital
  • Area maps and directions
  • Information about planning your stay area dining, shopping and transportation options
  • Comprehensive information about area lodging options and services
  • Coordination of visits to area attractions
  • Special requests for birthday, holiday or other family celebrations
  • Information about hospital programs and events
  • Access to fax machines, copiers and other office equipment while at the hospital
  • Activities for patients, siblings and adults while at the hospital
  • Help with unexpected needs

Contact a Guest Services representative by calling 832-824-STAR ( 47827 from the telephone in your child’s room) or by visiting the information desk in the West Tower lobby.