As part of our commitment to our patients and their families, we ensure that all families are notified of our financial assistance policy and the availability of government or hospital-sponsored programs if financial assistance is needed.
Texas Children’s has a team of specially trained financial counselors, available Monday through Friday, to help families understand the financial assistance policies and the requirements for assistance, and to help them apply and qualify for coverage programs and/or hospital assistance. The team includes members who are fluent in English and Spanish, with additional multi-lingual specialists provided through the hospital’s extensive translation services.
Requests for hospital financial assistance are evaluated through the organization’s charity care policy and subsequently, by the hospital’s charity care committee, comprised of representatives from clinical and non-clinical areas.
To learn more about the hospital's investment in Financial Assistance, visit our Community Investment page.
Texas Children’s Hospital Financial Assistance Policy
Texas Children’s Hospital has specific policies that govern how we operate. Our Financial Assistance Policy and Admissions Policy use the Federal Poverty Guidelines in determining eligibility for financial assistance based on family income. Patients who are eligible for financial assistance may receive health care services free of charge or at discounted rates. Families who wish to apply for financial assistance or would like to learn more about our Financial Assistance Policy should contact a Texas Children’s Hospital Financial Counselor by phone at 832-824-5505 or in person from 8 am to 5 pm, Monday – Friday (except holidays) in the Main Admissions Office on the 3rd floor of West Tower. Download copies of our charity care policies in English or Spanish.