What Are We Doing to Keep You and Your Family Safe?

For Patients Completing a Video Visit

Meeting with a provider by video visit is a convenient way to receive care without coming to the hospital or clinic in person.
You can use a web browser on your computer or an app on a mobile device to start a video visit. Mobile devices are preferred, because the MyChart app makes it easy to access your visit and most mobile devices already have the appropriate camera and microphone setup for video visits.

For Patients Coming into the Hospital

We have implemented additional patient and visitor screening measures, developed workflows to triage patients presenting with possible symptoms and best practices for treating suspected cases.
Our Environmental Services team is dedicated to providing patients with a clean and safe experience by increasing the frequency of cleanings and applying enhanced cleaning procedures in clinics, patient rooms, operating rooms and gathering spaces throughout our system.
For the safety of our patients, we are screening and modifying how we manage all families and visitors on site. Only one parent or guardian over the age of 18 may accompany or visit a patient at any time. No siblings or visitors under 18 will be allowed.
In an effort to reduce the amount of time spent at the front desk, we highly encourage completing the check-in process with MyChart prior to your appointment. You can save time when you arrive at the clinic by using the Texas Children’s patient portal to pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. Visit texaschildrens.org/mychart or download the MyChart app to check-in for your next appointment.
If you think your child has symptoms of, or was exposed to, COVID-19, please do not come in for your appointment. Instead, call our COVID-19 Nurse Triage Phone Line at 832-822-6843. We are available to take your call 24 hours a day, 7 days a week.
eConsults - In order to limit the number of people coming into your room, we are now utilizing eConsults. eConsults occur when an attending provider requests a subspecialty service or ancillary service meet with the patient via video. The patient is provided with an iPad to connect with the consulting provider. eConsults secure and confidential. The conversations are not recorded.
eRounding - In order to limit the number of people coming into your room, we are now utilizing eRounding – using a mobile computer workstation with a camera, or a tablet, to allow members of your child’s health care team to participate in rounds via a video call from another location like a conference room, their office or even from home. This allows providers who would already be involved in your child’s care to stay connected – helping keep them up to date on your child’s journey and allowing them to learn and contribute valuable feedback about his or her case. eRounding is secure and confidential. The conversations are not recorded.

Once you Arrive

You will be asked to stop at one of our Visitor Screening Stations. You and your child’s temperature will be taken. You will also be asked a series of symptom and exposure-related questions. These are located at:
- Medical Center Campus: Legacy Tower (first floor lobby), Pavilion for Women (first floor lobby), Mark A. Wallace Tower (first floor lobby and garage levels B2 and B3). The West Tower Visitor Screening Station has moved across the concourse from the West Tower lobby entrance to the side of the walkway closest to the Abercrombie Building. Visitor Screening Station signage designates the entrance to the screening site.
- Woodlands Campus: Medical Office Building 2nd floor bridge
- West Campus: Main Hospital entrance
- Specialty Care locations: Main entrances
After you pass the screening process, you will be issued a mask. Please wear your hospital-issued mask at all times for the duration of your visit at any of our facilities.
When you are on our campus, we ask that you please keep a safe distance of approximately 6 feet from others whenever and wherever possible, including waiting in line and sharing spaces in our elevators. You will see red stickers across the hospital to help keep social distancing top of mind.

Retail Pharmacy

Texas Children’s Hospital now offers curbside prescription pick-up at the following three retail pharmacy locations:

Texas Medical Center
6651 Main St., Houston, TX 77030 (Pavilion for Women valet driveway)
Phone: 832-822-3050
Open daily: 9 a.m. to 5 p.m.
The Center for Children and Women – Southwest
9700 Bissonnet St., Houston, TX 77036
Phone: 832-733-1400
Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday through Sunday: 10 a.m. to 6 p.m.
The Center for Children and Women – Greenspoint
700 North Sam Houston Pkwy. W., Houston, TX 77067
Phone: 832-828-1600
Open Monday through Friday: 9 a.m. to 7 p.m.; Saturday through Sunday: 10 a.m. to 6 p.m.

Patients who have in-person clinic visits can continue to pick up prescriptions from the retail pharmacy pick-up window.

To use the curbside pick-up service:

Call one of the three participating pharmacies 30 to 45 minutes in advance of your arrival to request curbside pick-up. This ensures your prescription is staged for curbside delivery and minimizes your wait time. It also allows the pharmacist to review important information with you about your prescription over the phone or by video (in certain situations) before you arrive.

When you arrive at the pharmacy curbside location:

Follow the sign to park in the designated prescription pick-up area.
Call the phone number listed on the sign to notify the pharmacy team of your arrival and to provide payment over the phone, if needed (credit/debit card payment only).
A member of the pharmacy team will deliver the prescription to your vehicle and provide instructions on how to contact the pharmacy team if you have additional questions.