Why is clinic appointment availability important?

We understand the complexities of family life and the importance of getting a prompt appointment for your child at a time that is convenient for you.


What does clinic appointment availability (3rd Next Available) measure?

Clinic appointment availability measures the third next available appointment which is the Healthcare industry standard for measuring appointment access. Third Next Available is preferable to the first or second available appointment, because it best represents the performance of the appointment access as a whole. Often, the first and second available appointments occur due to cancelations or other events.


What can you do as a parent or caregiver?

If your child needs to see a new doctor or specialists, you should be able to make a new patient appointment within two weeks of your request. We encourage you to follow-up with your child’s primary care doctor if you have any trouble making a new patient appointment.