Patient and Family Support
Texas Children's Hospital Guest Services staff members understand the challenges families face having a child in the hospital and being away from home.
Child-life specialists work with patients and their families to help reduce stress and anxiety while promoting positive coping skills. They've studied normal child development and reactions to hospitals and other healthcare settings.
Voice your questions, compliments, concerns or suggestions by contacting Family Advocacy. We are here to listen, advocate and help facilitate effective communication between you and your child's health care team.
Guest Services supports your family's visit to the hospital by providing information about dining, shopping, transportation, hotels and other support services offered at Texas Children's Hospital.
Health Information Management
Health Information Management manages and maintains your child's medical records in a secure environment. Request a copy of your child's medical records here.
International Patient Services
International Patient Services helps meet the needs of international patients and their families by assisting with medical, housing, transportation and living needs.
Communication is important to us. Language assistance services are available free of charge by calling 832-824-5200.
Notice of Non-Discrimination
Texas Children’s complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Texas Children’s does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Ronald McDonald House
Ronald McDonald House offers a home away from home for families of children in the neonatal, pediatric or cardiovascular intensive care units.
Social workers are licensed, master-level professionals who are available 24/7. They assist patients and families in coping with a new diagnosis, change in their condition or with prolonged hospitalizations.
Chaplains are available at Texas Children's Hospital 24 hours a day. Chaplains provide emotional and spiritual support to patients, family members, staff and other caregivers.