Financial Arrangements and Assistance

Payment policy

Texas Children’s Hospital will bill your health insurance company for your child’s hospital stay. See our list of health plans accepted by Texas Children's Hospital. You will receive a statement for any portion that is your responsibility.

If your child is not covered by insurance, you will need to pay the bill or make payment arrangements. You can pay by cash or check, or with Visa, Discover, American Express or MasterCard credit cards. Learn more about paying your bill.

You can download copies of our collections policy in English or Spanish.


Financial Assistance Program (en Español)

General Overview

Under its Financial Assistance Policy, Texas Children’s Hospital (“TCH”) provides financial assistance to eligible patients and/or their families who are unable to pay some or all of the bills related to services deemed “medically necessary” by Medicare, Medicaid, or industry standards.  Financial assistance also may be available to other patients, and for other services, determined on a case-by-case basis in accordance with Texas Children’s Hospital’s Financial Assistance Policy. The listing of providers that participate in the Texas Children’s Financial Assistance Program can be found at the link here.

Eligibility Requirements for Financial Assistance under Texas Children’s Hospital’s Financial Assistance Policy

Eligibility is generally based on gross income in relation to the Federal Poverty Level established by the U.S. Department of Health and Human Services, taking into account the availability of any assistance from government health care programs.  A sliding scale is used to determine the percentage discount available, with discounts ranging from 55% to 100%.  In certain cases, even those who qualify for a 100% discount may be required to pay a deductible according to Texas Children’s Hospital’s Financial Assistance Policy.  However, in no event will a patient/family who is eligible for financial assistance be charged more than amounts generally billed by Texas Children’s Hospital for emergency or other medically necessary care.

No patient will be denied financial assistance because of gender, race, creed, color, national identity/ethnic origin, religion, age, sexual orientation or disability.  Texas Children’s Hospital will provide, without discrimination, care for emergency medical conditions to individuals regardless of whether they are eligible for financial assistance.

How to Apply for Financial Assistance and Obtain Additional Information and Translated Documents

Those seeking financial assistance must complete a financial assistance application with a Financial Counselor or Patient Services Specialist.  Applications and Texas Children’s Hospital’s Financial Assistance Policy are available at no charge, and can be found here in English or Spanish, by calling Customer Service at 832-824-2300, or by visiting Texas Children’s Hospital’s Main Admissions Office on the 3rd floor of West Tower, 6621 Fannin St., Houston, Texas 77030.

Texas Children’s Hospital makes available its Financial Assistance Policy, financial assistance applications, and copies of this summary in various other languages.  Please call Customer Service at 832-824-2300 or visit Texas Children’s Hospital’s Main Admissions Office on the 3rd floor of West Tower, 6621 Fannin St., Houston, Texas 77030 to ask about the availability of translated documents.

Contact Us for Help

If you have any questions regarding Texas Children’s Hospital’s Financial Assistance Policy or need assistance with completing an application, please call our Financial Counselors or Patient Services Specialists at 832-824-5505 or visit Texas Children’s Hospital’s Main Admissions Office on the 3rd floor of West Tower, 6621 Fannin St., Houston, Texas 77030, any time between 8 am and 5 pm, Monday through Friday (except holidays).


Financial counseling

Our Financial Counselors can help you search for resources to pay your portion of the hospital bill or can arrange a payment schedule. For assistance, please call 832-824-5505 between 8 am and 5 pm, Monday - Friday.