Texas Children's Hospital West Campus offers many amenities and features to enhance the experience of each and every family that walks through its doors.
Every patient room has been designed to incorporate views of the rolling greens and ponds covering the 55-acre campus, as research has shown that natural light has positive effects on the well-being of patients. The extra-large windows help to create bright and inviting spaces throughout West Campus.
The latest technology for digital and electronic patient data systems is being utilized throughout the hospital. Information kiosks are located on campus, creating greater patient convenience and enabling efficient and seamless patient-family interaction.
Ample free parking is provided to patient families and visitors to West Campus. With more than 1,000 available spaces, the convenient parking area makes the lives of families a little easier, especially for those families with children requiring frequent care.
An ATM is conveniently located in the main lobby.
The Pi Beta Phi book nooks provide various books of different genres for patients and families to read for their enjoyment. You can find book nooks on every floor in various locations throughout the hospital.
Enjoy a freshly brewed cup of Starbuck’s coffee at the coffee shop located in the main lobby. The coffee shop is open seven days a week Monday — Sunday from 6:30 am to 2:30 pm.
Valet services are not available at this campus. However, a complimentary courtesy golf cart will be available Monday through Friday from 7:30 am to 6 pm to assist families with getting to and from their vehicle.
Texas Children's Hospital West Campus is proud to offer meals, snacks and beverages provided by Luby’s® culinary service. The guest dining area (Dot's Cafeteria) is located on the 1st floor and is open Monday through Friday from 7:30 am to 6:30 pm (832-227-1252). Patients can make meal selection choices and also request room service seven days a week from 7 am to 6 pm by calling 832-227-2233. Vending machines are conveniently located in the dining area, PICU Family Lounge and the Emergency Center.
The gift shop is located in the main lobby area and is open Monday through Friday from 9 am to 4:15 pm.
Throughout the hospital, you will see antibacterial hand sanitizing dispensers for you to clean your and your child’s hands. To help us maintain a clean and healthy environment for all visitors, we recommend that you sanitize your hands often throughout your visit.
Added in 2016, the helipad enables rapid transport of critically ill patients.
Our guest services representatives are available on-site to provide further assistance during your visit. There are 2 information/welcome desks at West Campus.
- Main Lobby
This welcome desk is open 24 hours a day, 7 days a week and can be reached at 832-227-1009.
- Outpatient Service Area
Conveniently located near the outpatient entrance on the first floor, this information desk is open from 8 am to 3 pm. You can also call 832-227-1008.
Care Wi-Fi internet access is available throughout the West Campus building. While no password is required, certain terms and conditions must be accepted prior to access. If you have any questions, please visit the welcome/information desk.
Kiosks for your use are located throughout West Campus to help improve the efficiency of your clinic visit. You can use a kiosk to update patient information, check in for an appointment, verify the medications your child is taking and make a co-payment.
The library is located on the 2nd floor and offers books, magazines and computer workstations for you and your child to enjoy in a quiet environment.
For outgoing mail, a U.S. Postal box is located in the main lobby. If your child receives mail while in the hospital, then a staff member will deliver it to your child’s room.
- Cellular Telephone Usage
Cellular telephones can be used in common floor areas such as corridors and lobbies. However, cellular phones emit radio frequencies that may interfere with the proper operation of medical devices and can contribute to potentially life-threatening situations. Therefore, they must be turned off in restricted locations with critical care life support and monitoring equipment. Cellular phones are permitted in patient rooms but must be operated at least three feet (one meter) away from patient care equipment.
The above policy also applies to other similar devices that emit radio frequencies. Such devices include but are not limited to: citizens band radios, two-way radios, walkie-talkies, cordless telephones and games operated by radio remote control. Please check with a hospital staff member for further clarification if you are uncertain about what is permitted during your visit.
- Courtesy Phones
For your convenience, courtesy phones are available at welcome/information desks and in select waiting areas. We also offer TTY phones, if needed. To locate one, please speak to a hospital staff member.
- Patient Room Phones
Each patient room is equipped with a phone. To dial an extension within the hospital, simply dial “7” and the extension. To reach an outside line, dial “9” and the phone number. To promote a restful night of sleep, please ask outside callers to call before 10 pm.
At West Campus, all hospital employees, physicians and volunteers wear identification badges. If you question a person’s identity, please speak with a staff member or call Security Services at 832-224-5400. Security Services is available 24 hours a day, 7 days a week. You can also call this number if you have lost or found an item.
Smoking is strictly prohibited inside West Campus. Smoking is only permitted in the smoker's retreat located outside the Emergency Center.
- Donor Recognition
Texas Children’s Hospital is honored to recognize our generous contributors to the hospital on the donor wall located in the lobby of the West Campus and in various rooms and spaces throughout the hospital.
Make a gift in support of West Campus.
In addition, the outdoor plaza in front of West Campus is paved with hundreds of donor bricks purchased by members of the West Houston community and hospital employees, signifying their generous support.
- Dream Tree
In 2009, to celebrate an important construction milestone at West Campus, we invited area children to share their dreams with us. A colorful ribbon representing each child’s dream was tied to a live loblolly pine, which was raised to the top of West Campus during the topping-out ceremony; this construction tradition symbolizes the completion of the vertical construction of a building. After the ceremony, the “dream tree” was planted and integrated into the beautiful landscaping on our campus for everyone’s enjoyment and as a testament to the importance of children’s dreams.